Question #1
Will
there be any additional shipping charges added?
Answer: All packages are shipped by the U.S. Postal Service next business day for a flat fee of $9.95 ($11.95 to Canada).
Can you tell me what each box will contain in oranges and grapefruits, and in each size?
Question
#3
Can you tell me which fruits are available during the season?
Answer: Please click on to "Monthly Citrus Plan" on this web site and you will be shown citrus fruits
available monthly.
Question
#4
Please inform me how
many oranges and or grapefruit is shipped in each of your citrus tray packs?
Answer: The weight and piece count chart shows the count for each
package of our Citrus Tray Packs
Question
#5
Will you confirm each order by e-mail?
Answer: You will receive an e-mail confirmation receipt of each
order.
Question
#6
Do you have
your own packing plant or do you just resell other companies fruit?
Suncoast
Great River Groves has our own packing house where all of your fruit is freshly
picked and packed in the same day. A lot of money is spent all year to ensure
that you are getting only the freshest fruits and that you are receiving them
in the fastest amount of time possible. We are able to do this by owning our
own plant and we have been successfull for 31 years. Below is a picture of our
plant.
Question #7
Can I
place my order by phone and what is your toll-free number?
Answer: Absolutely. We will be extremely
pleased to receive your order/s by phone. Just call us Toll Free by dialing
800-635-2200
Question
#8
Do you absolutely guarantee that the fruit will arrive fresh?
Answer: Our packing house is located at our grove to enable us to
pack our fruit from the tree to you. We absolutely guarantee the fruit to
arrive fresh and delicious.
Question
#9
What assurance will I have
if some fruits require replacements?
Answer: We unconditionally guarantee that all fruits will arrive
in a satisfactory condition. We shall gladly replace, at our expense, any
faulty fruit immediately.
Question
#10
Is it safe using my
credit card and what protection do I have in this regard?
Answer: Security is our primary concern, especially for online
customers. It is for that reason we are linked to Verisign so that all
information with regard to your credit card remains secure and completely
private.
Question
#11
When
will my orders be delivered?
Answer: During the holiday period that is from November 10th
to December 10th of each year your orders will be processed packed and
shipped within 72 hours and the Recipients will receive the Packages within
5- 7 days thereafter.After December 11th of each year orders will be shipped
within the same period namely within 72 hours but delivery will take place
within 8-10 days thereafter.At all times the Fruit will arrive in perfect
condition as all our Trucks are refrigerated. All shipments are delivered
to the U.S. Post Office stated on your order who will deliver the
Packages the next working day for a flat fee of $9.95 ($11.95 to Canada). Pleae call us
for special delivery options available to be shipped by Fedex 2/3 days
or UPS Ground 4/6 days we have very competitive shipping additional charges.
Question
#12
When may I call you if I have any further questions?
Answer: You are absolutely welcome to call us during our business
hours with any questions whatsoever. Our hours are Monday
to Saturday, from 9 am to 5:30 pm Eastern Standard U.S. time.
Question
#13
Where are you located so that I can stop and visit you during your business
hours?
Answer: We are located in Vero Beach FL.
Phone Toll Free 800.635.2200
Local Phone number is: (941) 925.2200
For more information click onto About Us at the top of this page.
